kx8 Privacy Policy
This document provides a detailed description of how your personal information is collected, used and kept secure on the kx8 platform.
Introduction and Scope of Application
This privacy policy applies to every member who uses the kx8 website and its associated services. By registering an account on kx8 or beginning to use its services, you are considered to have agreed to the terms of this policy.
The purpose of this document is to clearly inform you — what types of information are collected, why they are used, and what measures kx8 has taken to protect your information. Reading the Terms and Conditions is also important for understanding the full terms of our services, as the privacy policy forms part of those terms.
kx8 provides services only to persons aged 21 or above. If a person is found to be under 21, their account will be closed and any collected information will be deleted.
Information We Collect
kx8 collects two types of information from various sources — what you provide voluntarily and what is generated automatically while using the platform.
2.1 Directly Provided Information
Information you provide during account registration or while using the services includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Financial transaction details — bKash, Nagad, Rocket or Upay account information
- Messages and complaints submitted through customer service or live chat
2.2 Automatically Collected Information
When you use kx8, the following information is automatically recorded in our system:
- IP address and device type
- Browser version and operating system
- Session logs — login time, activity and logout time
- Betting history and details of game activity
- Data from cookies and tracking technologies (details in section 7)
2.3 Information Received from Third Parties
On occasion, kx8 may collect information from trusted third parties for the purpose of identity verification or fraud prevention. In such cases, only the minimum necessary information is obtained.
Purpose of Using Information
kx8 uses collected information only for specific and legitimate purposes. The table below lists each type of information and the reason for its use:
| Type of Information | Purpose of Use |
|---|---|
| Name, date of birth, ID | Age verification (21+), identity confirmation and account security |
| Mobile number and email | Account communications, sending OTPs, service-related notifications |
| Financial transaction details | Processing deposits and withdrawals and fraud prevention |
| Betting and game history | Responsible gambling monitoring, bonus allocation and account review |
| IP address and device information | Security monitoring and detection of multiple accounts |
| Customer service communications | Issue resolution and service quality improvement |
kx8 never sells your information to advertisers or commercial third parties. Read our about page to learn more about kx8.
Information Storage and Security
kx8 uses industry-standard technical measures to keep your information secure. Sensitive information is transferred via SSL encryption and stored securely on our servers.
4.1 Technical Security Measures
- SSL/TLS encryption — all communications are encrypted
- Two-factor authentication support
- Regular system security audits and vulnerability testing
- Firewall and access control systems to prevent unauthorised access
4.2 Data Retention Period
Your information will be retained while your account is active. Even after an account is closed, information necessary for legal obligations and fraud prevention may be kept for a specified period. Once that period ends, the information is securely deleted.
4.3 Internal Access Controls
Only designated staff members at kx8 are permitted to access your information. Every access is logged and reviewed regularly.
Information Disclosure and Sharing Policy
kx8 does not sell or rent your personal information to third parties. However, limited information may be shared in certain specific circumstances:
5.1 Service Provider Partners
Minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, technology support providers and gaming software providers. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.
5.2 Legal Requirements
We may be required to provide information upon a lawful directive from law enforcement agencies, a court order or a request from a regulatory authority. In such cases, only the information legally required will be provided.
5.3 Fraud Prevention
If evidence of fraud is found on an account or multiple accounts are suspected, kx8 may retain relevant information and share it with security partners for investigation purposes.
5.4 Business Transfer
If kx8's business or assets are transferred in whole or in part, collected user information may also be transferred. You will be notified in advance in such a case.
Your Rights and Controls
As a kx8 member, you have certain rights over your own information. Contact our customer service to exercise these rights.
6.1 Right to Access Information
You can find out at any time what information kx8 holds about you. You can view this information by logging in and going to account settings, or by contacting support directly.
6.2 Right to Correct Information
If there is any error in your stored information, you may request a correction. Verification documents may be required for changes to identity-related information.
6.3 Right to Delete Information
Upon requesting account closure, the process to delete your information will begin. However, some information may need to be retained for a specified period due to legal obligations.
6.4 Right to Stop Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, change your communication preferences in account settings or inform support directly.
6.5 Request for Account Restrictions
To support responsible gambling, you may request a temporary or permanent account closure yourself. Read the Responsible Gaming Guidelines for more details on this.
Cookies and Tracking Technologies
Cookies are used on the kx8 website — these are small text files stored in your browser that help improve your experience.
7.1 Types of Cookies
- Essential cookies: For storing login sessions, security tokens and language preferences — the site cannot function properly without these.
- Functional cookies: For remembering your preferences and settings — such as your default game category or display settings.
- Analytical cookies: For understanding which parts of the site are used most — this information is used to improve service quality.
7.2 Cookie Controls
Cookies can be disabled from your browser settings. However, disabling essential cookies may prevent some services from working properly. A cookie consent notice will be shown upon your first visit to the site.
Third-Party Services and Connections
kx8 works with game software providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.) and payment providers. These providers follow their own privacy policies.
kx8 is not responsible for the privacy practices of these third parties. However, we work only with trusted and established service providers who comply with international data protection standards.
When using payment services (bKash, Nagad, Rocket, Upay), your financial information is provided directly to those platforms — kx8 never collects your mobile banking password or PIN.
Protection of Minors
kx8 strictly follows a 21+ age policy. We do not knowingly collect information from or provide services to anyone under the age of 21.
Age is verified at the time of registration. If an account holder is subsequently found to be under 21, that account will be immediately closed, collected information will be deleted and any deposited funds will be returned where applicable.
If you believe a known minor is using this platform, please notify our support team immediately.
Policy Changes and Updates
kx8 may update this privacy policy from time to time. If any significant changes are made, a notification will be sent to your registered email or mobile number.
Continuing to use the service after any changes will be taken as your agreement to the updated policy. It is therefore recommended that you review this page regularly.
Alongside the privacy policy, reading our Frequently Asked Questions (FAQ) will give you a clearer understanding of the service.
Contact for Privacy Matters
If you have any questions about this privacy policy or wish to exercise your rights regarding your information, please contact us:
- Live Chat: Click the live chat button at the bottom right of the site — available 24 hours a day, 7 days a week
- Email: [email protected]
Our support team provides assistance in both Bengali and English. Privacy-related requests will be responded to as quickly as possible upon receipt.
This policy is reviewed regularly
kx8 treats your privacy with the utmost importance. You will be informed in advance of any significant changes and, where necessary, your consent will be obtained again. This policy is effective from the date of its most recent revision.